Sale Terms & Returns Policy – Sky Furniture

Order Accuracy

Please check your order carefully before completing your purchase, as all orders are final. We do not offer refunds or returns for change of mind on special-order items.

Non-Returnable Items

  • Mirrors and Lighting : Strictly no returns or exchanges. Please choose carefully.
  • Sale or Clearance Items : Strictly no returns, refunds, or exchanges on sale, clearance, or discounted products.

Returns for Damaged or Faulty Items

If your order arrives damaged or faulty, you must notify us within 2 business days of receiving delivery by emailing sales@skyfurniture.com.au with:

  • Your order details
  • A photo of the damaged or faulty item

Our team will respond within 24 hours regarding your return options. Once we receive the returned item for inspection, we will contact you regarding a refund or replacement.

We recommend using registered post or a trackable courier for returns, as we cannot accept responsibility for items lost in transit.
Return shipping charges will be waived only if the item is confirmed as faulty.

Returns or Exchanges for Change of Mind

We do not offer refunds for change of mind. However, you may request an exchange or credit note within 5 business days of receiving your order by emailing info@skyfurniture.com.au.

Conditions for returns/exchanges:

  • Items must be in perfect condition with no damage to the item or packaging.
  • All tags, labels, and original packaging must be intact.
  • Once your items are received and inspected, we will contact you with exchange or credit note options.

Please note: Exchange items will be processed as a new sale and will therefore incur new shipping fees.

Conditions for returns/exchanges:

Important Notes

  • We cannot accept returns, exchanges, or credit notes for any sale, clearance, or special-discount items.
  • Customers are responsible for shipping costs unless the item is deemed faulty.